What to expect

Yes, you can!

We offer exclusive use of a single sauna (max 8-person capacity) for £120 or the whole site (16-person capacity) for £240.

To make a booking, check our availability for booking page, choose an empty session, select "14 attendees" (even if your party is smaller) and use code PRIVATEHIRE at checkout. The discount will be automatically applied.

For single site bookings please start a live chat with us or complete the form on the home page, please be prepared to provide a selection of dates suitable for your party so that we can help you as efficiently as possible.

Please bring swimwear, water, two towels (one to sit on in the sauna and one to dry yourself outside) and sauna-appropriate footwear (if you wish). Read our "What to expect" page to get a full overview.

Make the most of your hour and arrive with your swimwear under your clothes so that you don't miss a moment.

To ensure a tranquil experience for all guests, we do not allow anyone under the age of 18 to use the facilities. However, our partners at Nature Nook are available for children ages 5-15 so you can fully enjoy your wellness experience. Visit their page to book in.

You can reschedule up to 24 hours before your session via the 'My bookings' tab on our website or via the Spaces app, however bare in mind that our sauna and cold plunge can be enjoyed in all weather. For a full refund, you'll need to cancel 48 hours in advance.

Unfortunately, we’re not able to make changes or issue refunds outside of the 24-hour window before your session.

Please note, gift cards and multi-session passes are non-refundable.

This policy helps us keep the experience fair for everyone and ensures we can run sessions smoothly and sustainably. Each booking slot is carefully planned to maintain the calm, restorative atmosphere our guests come for.

Yes. There are parking spaces available just off Trym Rd.

We really value your feedback. Please complete the form at the bottom of the home page. You can also email us - jamie@fireicewellness.co.uk.

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All bookings can be cancelled or rescheduled up to 48 hours before your session. If you miss this window, you won’t be eligible for a refund or reschedule.

If you need to cancel, simply use the link in your booking confirmation email, or on 'My bookings' from the website menu – there’s no need to email us. You can also reschedule your booking up to 24 hours in advance via the Spaces app.

If you don’t turn up to your appointment and haven’t cancelled in advance, we’re unable to rearrange or refund your booking. As sessions often sell out, late changes mean we lose the opportunity to offer your space to someone else and still carry the running costs for the site.

Please note, sessions are transferable – you’re welcome to pass your booking on to a friend if you can no longer attend.

This policy helps us keep the experience fair for everyone and ensures we can run sessions smoothly and sustainably. Each booking slot is carefully planned to maintain the calm, restorative atmosphere our guests come for.

At the moment, each person who attends the sauna needs to register, sign the waiver and enter ‘next of kin’ information so you can’t buy a ticket for a friend just yet!

Our plunge pool is filled with fresh, natural spring water that continuously flows into the pond, keeping it clean and refreshing. With a dedicated regeneration zone, there’s no need for chlorine or any other chemicals - just pure, nature-filled goodness.

Cold water therapy may not be suitable for those with heart conditions, high blood pressure, or pregnancy. If you're unsure, please consult a healthcare professional before your visit.

Yes. We work with local businesses to support employee wellbeing. Get in touch to discuss group bookings or corporate packages.

You can purchase a gift card here. During the checkout process, simply enter the email address of the recipient along with an optional message. They will receive an email containing a unique code, which can be redeemed at checkout when they book a sauna session.

The receipt email you receive is for your records only; the recipient's email will have the actual gift card code they need.

Booking any of our services is simple and convenient with our mobile app. You can browse our complete booking calendar, join the waitlist for sessions, view availability, and make reservations directly through the app. Download the app here.

Sometimes one of our saunas Woodland or Riverside – may be privately booked. When this happens, access to the full site isn’t always available.

We’ll always let you know on arrival which areas are open during your session, and make sure you have everything you need to enjoy your Fire & Ice experience.